Shipping policy

SHIPPING POLICY

Last updated: July 31, 2026

This Shipping Policy applies to purchases made from The Reef, operated by Christchurch School.

Order Processing

Orders are normally processed within 24 hours after they are placed.

Orders submitted on weekends, holidays, or during periods of unusually high demand may require additional processing time. Processing time is separate from delivery time.

Delivery Time

Standard delivery is estimated to take 3–7 business days after the order has been processed.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, weather, holidays, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.

Shipping Rates

Available shipping methods and applicable charges will be displayed during checkout before payment is submitted.

Shipping Destinations

The Reef ships within the United States only.

We accept orders addressed to:

Residential and commercial street addresses;
Post office boxes; and
APO/FPO military addresses.

Orders addressed to post office boxes or APO/FPO locations may have limited carrier options and may take longer than the standard delivery estimate.

The Reef does not currently offer international shipping.

Tracking Information

When tracking is available, it will be sent to the email address or telephone number provided during checkout.

Tracking information may take up to 48 hours to update after the carrier receives the shipment.

Customer Address Responsibilities

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error, contact jpstitt@christchurchschool.org immediately. We cannot guarantee that an address can be corrected after an order has been processed or shipped.

The Reef is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete information provided by the customer. Additional shipping charges resulting from an incorrect address, refused delivery, or unclaimed package may be charged to the customer.

Order Changes and Cancellations

You may request a full refund within 24 hours after placing an order.

If the order has not shipped, it will be canceled. If it has already shipped, it must be returned in accordance with our Return and Refund Policy. The customer is responsible for return-shipping costs.

Lost or Delayed Packages

If tracking indicates that a shipment is delayed or missing, contact jpstitt@christchurchschool.org. We will assist with a carrier inquiry when appropriate.

If tracking shows that a package was delivered but you cannot locate it, please:

Check with other members of your household;
Check around the delivery location;
Ask nearby neighbors;
Contact the delivery carrier; and
Contact your local delivery office.

The Reef and Christchurch School are not responsible for theft or loss occurring after a carrier confirms delivery, except where otherwise required by law.

Damaged Shipments

If an order arrives damaged, keep the item, shipping container, labels, and packaging.

Contact jpstitt@christchurchschool.org within 48 hours after delivery. Include your order number and clear photographs showing the damage.

Shipping Delays and Unavailable Products

If we cannot ship your order within the stated time, we will contact you using the information provided with your order.

When required by applicable law, we will allow you to agree to the delay or cancel the affected order for a refund.

The Reef
Christchurch School
49 Seahorse Lane
Christchurch, VA 23031
United States

Email: jpstitt@christchurchschool.org
Telephone: (804) 758-2306
Website: https://christchurchschool.org